My post arrives sometime just before 11. It's a nice interlude for me to go and pick up the post (I live in a big building). It gets me out of the flat.. not quite into the out-doors. Today there was no post as there is a postal strike. I support them. I am a huge fan of Royal Mail. I always receive things I've ordered if they are delivered by Royal Mail (one exception being my latest batch of Organic tweed samples). I feel they have a relationship with you as they come every day and it's normally the same guy. I am very annoyed that Amazon have cancelled their contract with them. It's one reason why I buy from Amazon. So many online brands use these random courier companies.
Several times last year I ordered things "cheaply" online. I currently live in a building with 'security guard' so it's great because you can receive deliveries. However, many of these delivery companies (the cheap ones presumably) won't deliver to your work; won't leave your order with the security guard or anyone else. In fact, I am of the firm belief that they just swing by your building, take a look and drive off. If you're lucky they leave a note saying they tried to contact you (even when you were at home ALL DAY). They never call you despite the fact that you leave your contact number when you order the product. I've had to cancel my order because they 'say' they've tried three times and although you get the refund on the product, you don't get any money back on your postage. It's dreadful.
So, I support the postal workers. I bet these courier companies pay everyone on minimum wage and there's no career structure. The post office should be different as their service is infinitely better.
In my first year I'm planning to market myself via events and online. I expect to sell some products online but not a huge amount as I won't have e-commerce in place. I need to be comfortable about taking a volume of orders and being able to fulfill them efficiently before pushing the online side of things. To start with, if it's event based then I can manage the orders coming in more easily. If Year 1 is a success then in Year 2 I'll work on the web more for marketing and distribute via trusty Royal Mail. I hope their service doesn't deteriorate due to these cuts.