Eloise Grey

• How long will my order take to arrive?
• What kind of packaging do you use?
• What’s the difference between Hebridean and Organic? Why is Organic more expensive?
• When are you open for visitors?
• I’ve lost a button

• Where do you stock Eloise Grey’s coats?
• How do I get invited to events?
• How do I care for my garment?
• I’ve received my garment and want to return it
• Do you do bespoke? I’d like a made to measure garment

Your coat will take up to 28 days; 28 days being the maximum, though it can be sooner. Sometimes your size and tweed choice may be in stock. The collection pages and the online shop will tell you which sizes and tweeds are already made up. Eloise often has a few samples or discontinued cuts

at very reduced prices so do check the Sample Sale in the online shop

If you have a special date by which you'll need your jacket or coat please let Eloise Grey know in the comments box when you checkout and she’ll do her best.

Eloise uses recycled tissue and cardboard packaging where possible. The garments are

put into polythene bags as this seems like magic to prevent them from creasing.

The Ethical Hebridean Tweeds are a mixture of organic and locally sourced wools from different small suppliers in the Hebrides. Farmers are paid a fair price for their wool and this sustains the breeds and the livelihood of the smallholders in the Highlands. The organic tweeds are from wool from organically certified

farms. Each step in the production process (there are many) have been certified by the Soil Association and less chemicals are used in the processing and finishing. For example, machines have to be cleaned each time. This is much more effort (but more satisfying) for each supplier and weaver and hence reflected in the cost.

Purity is open 9.30am - 5.30 pm Monday - Saturday and Eloise Grey’s shop is on the first floor of this shop so you can see the work whenever Purity is open.

Eloise Grey is normally in the shop in person on weekedays from 10.30 am - 4.30 pm and some Saturdays. Do let Eloise know if you are making a special visit in case she’s away.

Please email or call Eloise and

you’ll get a replacement in the post

From September 16th 2009, Eloise Grey’s garments will be available Upstairs at Purity, 20 Downing Street, Farnham, Surrey and online at Eloise Grey’s online shop,

Magic Number Three, Saltaire, West Yorks, and at The Isle of Mull Weaver’s farm shop near the ferry to Iona.

Just fill in the form on the contact page and you’ll be added to the list. If you have any suggestions or you’d like to host an event

yourself then email or call Eloise Grey. Some of the events are listed on the Events page; you can just come a long.

Tweed is dry clean only and it’s a good idea to hang on a hanger rather than a hook.

Eloise Grey’s coats are made in standard sizes. However, some modifications such as longer sleeves or length are very easy to arrange by email.

Made to measure is also available. Please contact Eloise to discuss your requirements.

Eloise brought out a menswear collection in October 2009.

Yes, you can order a fabric swatch. A full swatch card of all tweeds is £5.

This will be refunded when you purchase a garment.

Yes, Eloise delivers to most places. Payment is taken in British Pounds Sterling.

When register the shopping basket with show the delivery costs for most locations.

There are lots of places of interest in South West Surrey.

Please read Eloise’s blog entry on this for her personal recommendations and links.