Eloise Grey

• How long will my order take to arrive?
• What kind of packaging do you use?
• What’s the difference between Hebridean and Organic? Why is Organic more expensive?
• When are you open for visitors?
• I’ve lost a button

• Where do you stock Eloise Grey’s coats?
• How do I get invited to events?
• How do I care for my garment?
• I’ve received my garment and want to return it
• Do you do bespoke? I’d like a made to measure garment

Your coat will take up to 28 days; 28 days being the maximum, though it can be sooner. Sometimes your size and tweed choice may be in stock.

If you have a special date by which you'll need your jacket or coat please let Eloise Grey know in the comments box when you checkout and she’ll do her best.

Eloise uses recycled tissue and cardboard packaging where possible. The garments are

put into polythene bags as this seems like magic to prevent them from creasing.

The Ethical Hebridean Tweeds are a mixture of organic and locally sourced wools from different small suppliers in the Hebrides. Farmers are paid a fair price for their wool and this sustains the breeds and the livelihood of the smallholders in the Highlands. The organic tweeds are from wool from organically certified

farms. Each step in the production process (there are many) have been certified by the Soil Association and less chemicals are used in the processing and finishing. For example, machines have to be cleaned each time. This is much more effort (but more satisfying) for each supplier and weaver and hence reflected in the cost.

Eloise Grey’s Studio in Farnham is now open by appointment from Monday to Saturday. You can try on her whole collection and order any style in a tweed of your choice.

Please contact Eloise and arrange a time and day that is suitable for you.

Please email or call Eloise and

you’ll get a replacement in the post

Please visit the buy page for a up to date list of stockists.

There is always a selection of reduced garments (for example ends of line or samples) at The Isle of Mull Weaver’s farm shop near the ferry to Iona.

Just fill in the form on the contact page and you’ll be added to the list. If you have any suggestions or you’d like to host an event

yourself then email or call Eloise Grey. Some of the events are listed on the Events page; you can just come a long.

Tweed is dry clean only and it’s a good idea to hang on a hanger rather than a hook.

Eloise Grey’s coats are made in standard sizes. However, some modifications such as longer sleeves or length are very easy to arrange by email.

Made to measure is also available. Please contact Eloise to discuss your requirements.

Eloise brought out a menswear collection in October 2009.

Yes, you can order a fabric swatch. A full swatch card of all tweeds is £5.

This will be refunded when you purchase a garment.

Yes, Eloise delivers to most places. Payment is taken in British Pounds Sterling. Customers outside the EU will not be charged VAT (currently 17.5%) but will have to pay customs duty.

When you register the shopping basket will show the delivery costs for most locations.

There are lots of places of interest in South West Surrey.

Please read Eloise’s blog entry on this for her personal recommendations and links.