Eloise Grey

• How long will my order take to arrive?
• Why do you use a synthetic lining?
• What kind of packaging do you use?
• What’s the difference between Hebridean and Organic? Why is Organic more expensive?
• When are you open for visitors?
• I’ve lost a button

• Where do you stock Eloise Grey’s coats?
• How do I get invited to events?
• How do I care for my garment?
• I’ve received my garment and want to return it
• Do you do bespoke? I’d like a made to measure garment

Your coat will take up to 28 days; 28 days being the maximum, though it can be sooner. Sometimes your size and tweed choice may be in stock. The collection pages and the online shop will tell you which sizes and

tweeds are already made up.

If you have a special date by which you'll need your coat please let Eloise Grey know in the comments box when you checkout and she’ll do her best.

Eloise uses recycled tissue and cardboard packaging. The garments are put into polythene bags as this seems like magic

to prevent them from creasing. Eloise is a little unhappy about this, but can’t find an alternative (yet).

The Ethical Hebridean Tweeds are a mixture of Organic and locally sourced wools from different small suppliers in the Hebrides. Farmers are paid a fair price for their wool and this sustains the breeds and the livelihood of the smallholders in the Highlands. The Organic Tweeds are from Shetland Wool from Organically certified

Farms. Each step in the production process (there are many) have been certified by the Soil Association and no chemicals used in the processing and finishing. For example, machines have to be cleaned each time. This is much more effort (but more satisfying) for each supplier and weaver and hence reflected in the cost.

Eloise Grey is open by appointment but generally Thursday-Sat but this is very flexible.

It’s a good idea to come during daylight. Please write or call to say when you’d like to come round.

Please email or call Eloise and you’ll get a replacement in the post.

At the moment Eloise Grey’s coats are available at Eloise Grey’s events, online at Eloise Grey’s online shop,

The Natural Store and at The Isle of Mull Weaver’s farm shop near the ferry to Iona.

Just fill in the form on the contact page and you’ll be added to the list. If you have any suggestions or you’d like to host an event

yourself then email or call Eloise Grey. Some of the events are listed on the Events page; you can just come a long.

Tweed is dry clean only and it’s a good idea to hang on a hanger rather than a hook.

Eloise Grey’s coats are made in standard sizes. Some modifications such as longer sleeves or length are feasible and come at a small extra charge.

Full bespoke is generally not available but as a guide expect to pay twice the price of the listed garment. Please contact Eloise to discuss your requirements.

No, at the moment Eloise Grey’s coats are only available for Ladies. Norton and Sons on Savile Row have worked with Isle of Mull

Weavers and so if you are looking for a top quality hand tailored coat you might want to try there.

Yes, you can order a fabric swatch. A full swatch card of all tweeds is £5.

This will be refunded when you purchase a garment.

Yes, Eloise delivers to most places. Payment is taken in British Pounds Sterling.

Please contact Eloise Grey for more advice on postage, sizing and payment.

There are lots of places of interest in South West Surrey.

Please read Eloise’s blog entry on this for her personal recommendations and links.